CharmTV is pleased to offer closed captioning on content that it makes available online via websites and apps on mobile devices within a period required by law.  All of these events are located at the CharmTV Citizens' Hub.  To report an issue or concern regarding closed captioning on CharmTV events viewed online, please contact us at charmtv@baltimorecity.gov or 410-396-1100.  To assist us in resolving the issue, please provide the following information when you contact us for assistance with captions:

• Your name, address, telephone number and email address
• Your preferred method of contact (phone or email)
• The name of the event with the captioning issue
• A brief description of the captioning issue, including the date and time you experienced the problem
• If you are watching online, please identify the device and brand (e.g., computer, tablet, smartphone) and software (including version) you are using

If you wish to submit a written complaint, please send it to:

CharmTV
c/o Mayor’s Office of Cable & Communications
621 East Pratt Street
Suite 300
Baltimore. MD  21210